
The Platform Enhancing Social Care Delivery in Florida
As your social care partner, we are here to empower your teams to do more, unite siloed data, and nurture relationships with a safe and compliant care coordination solution. Our platform facilitates data-driven decisions around program capacity, service demand, and outcomes management – so you can focus on delivering care.
Optimize Your Operations by Centralizing Care Coordination
There is no wrong door for anybody seeking services. Our platform allows community organizations to send and receive secure referrals while tracking every step of a client’s journey. Partners can intake clients, perform screening, and make referrals to trusted community organizations – with visibility into referral status, services provided, and client outcomes.
Maximize Your Impact with the Unite Us Platform
We have a proven track record of driving impact for leading social service providers. Nonprofit social service providers receive the same full functionality as other Unite Us customers but at a lower cost. Any eligible nonprofit receives basic platform access at no charge. For additional products, Unite Us offers discounted rates to eligible nonprofits.
13 mins
Avg. time saved in weekly case management
Unite Us users reported the platform saved them time each week, improving overall efficiency.
2x
More likely to report Unite Us reduces feelings of burnout
Highly active users were less likely to report feelings of burnout compared with lower activity users.
300%
Decrease in wait times for connections to resources
Unite Us decreased wait times for confirmed connections to community-based resources.
Unite Your Network with an Integrated Social Care Platform
The Unite Us platform brings together your existing network of community partners to facilitate referrals, track outcomes, and improve community health. By joining Unite Flordia, you will have free access to the tools, partnerships, and resources to amplify your impact and streamline care coordination.
Ready to Take the Next Step with the Leading Social Care Platform?
Frequently Asked Questions:
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Eligible partners can access the following Unite Us products and support at no cost:
- Unite Us Platform, which includes the ability to securely screen, coordinate, and measure outcomes for clients in addition to other features and functionality to increase collaboration
- Unite Us Insights includes access to the Health Equity Dashboard and Community Organization Dashboard to ensure you have the visibility needed to best support individuals in the community.
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You control your information. Unite Us developed a robust consent process to prioritize privacy, health equity, and accessibility. Read our privacy policy to understand better how your information may be shared
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We prioritize the privacy and dignity of individuals seeking care through five fundamental rights: the right to know, consent, correct, revoke consent, and delete their social care information. Our platform protects social care data with the same stringent security measures as health information, ensuring secure collaboration across sectors. By continuously incorporating feedback from community partners, we empower providers to better serve individuals, fostering stronger, more connected communities. Read more about our commitment to privacy and dignity.
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Unite Us’ Technical Support team is ready to assist you with software inquiries and technical issues. There are several ways to connect with our team:
- Email: Send your questions directly to our Technical Support team for prompt responses and consultations.
- Live Chat: Engage with a Technical Support team member in real-time via live chat, accessible in the bottom right corner of the Unite Us Platform, even if you’re not logged in. The chat window also provides access to Help Center articles and allows users to download the Unite Us consent form in over 50 languages.
- Phone: Call the Unite Us support line for assistance.
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Our team hosts live, regularly scheduled, standardized new and advanced user webinar training where participants can dive deeper into our platform’s features. In addition, the team manages a robust e-learning catalog where users can complete on-demand courses at their own pace. Finally, users will have access to downloadable user guides that describe the main features and workflows in our platform.
Our live webinar sessions last from 45-60 minutes. Below are examples of our offerings:
Session Title Content and Objectives Getting Started with Unite Us • Navigate the Unite Us Platform.
• Learn about your network using the My Network tab.
• Create and send robust, effective referrals.
• Monitor, manage, and close referrals.Connecting Clients to Services • Understand what makes an effective referral.
• Ensure client profile information is up to date.
• Know what information to include in referral descriptions.
• Understand when to send grouped referrals.Referral and Case Management • Take effective action on received referrals.
• Understand case statuses.
• Know how to track, update, and close cases.Harnessing Client Information • Fully complete a client profile within Unite Us.
• Leverage client profile information to connect them to services more quickly.
• Understand the connection between data collection and demonstrating impact.
• Utilize client face sheet tools to engage with clients and their care team.Updating Organization Profiles • Maximize your Organization Profile.
• Make effective program updates.
• Update Organization Profile.Below is an example of our e-learning course content:
Session Title Content and Objectives Core Platform New User Learning Path
(average duration is 60 minutes)• Navigation
• My Network
• Client Profile
• Sending Referrals
• Capturing and Reviewing Consent
• Out of Network Cases• Managing Sent Referrals
• Taking Action on Inbound Referrals
• Managing Cases
• Client Face Sheets
• Screenings -
Unite Us supports single sign-on (SSO) based on either SAML 2.0 or OAuth. When this is used, the user password is stored on the Identity Provider (IDp) system and managed there. If you are interested in learning more connect with an expert.
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We have implemented hundreds of integrations with EHRs, HIEs, and other systems of record, such as ZeOmega, Salesforce, NextGen, Epic, VirtualHealth, Cerner, and eClinicalWorks, including the nation’s first native social care integration in Epic that incorporates structured outcomes. These integrations provide mechanisms for data exchange that leverage industry standards, including single sign-on (SSO), HL7, APIs, and file exchange. If you are interested in learning more about our interoperability options please connect with our team of experts.
Our platform captures outcomes and does not require integrations to fully “close the loop.” Workflow and system interoperability is a powerful enhancement to the user experience and aids user adoption. Our platform is built on modern architecture, APIs, industry-standard development practices, security, and data exchange capabilities to drive continued innovation alongside seamless adaptability and scalability. We will work to integrate within your existing workflows and systems while providing capabilities to continue innovating in your future enterprise architecture.