Unite Us Celebrates Record Impact in 2024, Surpassing 2023 Impact Milestones by Nearly 60% in Three Quarters

Leading software company in whole health collaboration has facilitated nearly 10 million screenings, referrals, and resource shares in three quarters; continues to push boundaries in new technology and partnerships with measurable positive impact

NEW YORK, OCTOBER 17, 2024– Unite Us, the nation’s trusted partner for social care transformation, announced unprecedented growth in the third quarter of 2024. Unite Us’ closed-loop referral platform unites healthcare, health plans, government, nonprofit, and private sector partners to address social drivers of health (SDoH) comprehensively and effectively.

In the first nine months of 2024, Unite Us connected millions of individuals with services, a notable increase of nearly 60% compared to its entire year in 2023. In total, Unite Us has facilitated more than 30 million screenings, referrals, and resource shares within its platform.

This remarkable achievement highlights the power of collaboration and the unwavering commitment of Unite Us’ customers and partners. These collective efforts play a crucial role in addressing the health-related social needs (HRSNs) of individuals and families in need, demonstrating that when organizations come together, they can create lasting and impactful change in communities.

Key performance metrics for 2024 from across Unite Us’ nationwide network as of the end of September include:

• A nearly 60% increase in the number of individuals served compared to 2023
• A 74% increase in funds distributed, amounting to $76 million distributed through Q3
• A 39% increase in service utilization across the top three services, Food insecurity, Housing and Shelter, and Individual and Family Support in 2024

“Unite Us is proud of the tangible impact it is having in supporting social care nationwide,” said Dan Brillman, Co-Founder and CEO of Unite Us. “Our foundation is built on collaboration, empowering community organizations to streamline operations, effectively manage resources, and influence future policy discussions. Our platform’s increasing adoption is due to its delivery of beneficial outcomes for individuals and their communities. I am incredibly proud of our team for continuously driving new possibilities in addressing the social determinants of care.”

Unite Us has consistently pushed the boundaries of integrated care by launching innovative products, enhancing its existing offerings, and forming impactful partnerships. This includes being the country’s foremost leader in supporting states in the 1115 Medicaid waiver demonstration, which expands the use of Medicaid funds for social services.

Notable achievements include:

• In New York’s just-launched 1115 Medicaid Waiver Demonstration, nine out of 13 Social Care Networks selected by the State chose Unite Us as their platform to serve nearly 75% of Medicaid members. Unite Us technology will integrate Medicaid member eligibility verification, offer scalable payment solutions, and deliver reimbursements for community-based organizations (CBOs), enhancing their capacity to serve.
• In North Carolina the company continues to see remarkable results administering its 1115 Waiver Expansion with the North Carolina Healthy Opportunities Pilot through its statewide coordinated care network built on Unite Us technology. As reported in HOP’s April report, the state delivered nearly half a million services, saved the state an average of $85 per member per month, and reimbursed more than $107 million to CBOs across the state, resulting in the delivery of over 560,000 services, as of August 31, 2024.
• In Oregon, Coordinated Care Organizations using Unite Us Payments have kicked off their work to reimburse community-based organizations for devices distributed under the Health-Related Social Needs (HRSN) Climate benefit with 95% of invoices currently accepted, paid, or in progress. The state’s use of this functionality will expand to support the Housing and Nutrition benefits due to launch in November 2024 and January 2025.

“States and social care organizations increasingly rely on Unite Us as the primary platform for Medicaid waiver expansion, a trend we expect to grow nationwide,” said Esther Farkas, Chief Operating Officer at Unite Us. “Our software is uniquely positioned to optimize backend processes and fulfill reporting requirements, ensuring states and organizations can effectively execute their demonstration projects.”

To support many of the programs and partnerships, Unite Us has made the following significant product updates. Notably, more than 50% of Unite Us customers and partners leverage multiple products from the company’s robust and comprehensive product suite, empowering them to demonstrate measurable impact through advanced data and analytics tools.

• Unite Us Payments Solution: A first-of-its-kind solution designed to bridge the gap between healthcare funders and CBOs. Using the solution, payers can access a contracted network of CBOs; streamline eligibility and authorization processes; simplify invoicing and billing to reimburse community partners for services; measure the effectiveness of social care funding; and reduce preventable medical costs with robust data and improved visibility.
• Medicaid Member Eligibility Verification: Unite Us became the first social care technology solution to integrate real-time Medicaid member eligibility verification, empowering care managers to connect qualified members to vital social and healthcare services and confirm the appropriate health plan to bill to be reimbursed forHRSN services.
• Live Chat: A secure chat feature that helps facilitate the real-time collaboration required for whole-person care.With Live Chat, customers can securely chat with other users at partner organizations based on shared referrals, cases, and clients that are directly managed between the two organizations; reference previous conversations for quick and efficient follow-up; and answer questions from other organizations directly involved in a client’s care in real-time.
• Unite Us Closed-Loop Referral System: The Unite Us Platform is continually updated to exceed industry standards and allow organizations to focus on addressing social care needs, not backend administrative work. Recent updates focused on expanding interoperability with leading healthcare Electronic Health Records (EHRs) and Customer Relationship Management applications—to ensure clients do not need to log into a different system—streamlining built-in screening tools and enhancing dashboards that show metrics to help clients quantify the impact of their work.

“As we move toward closing out 2024 and look ahead to 2025, our team is continuously enhancing our capabilities and capacity to empower communities through technology,” saidTaylor Justice, Co-Founder and President at Unite Us. “We’re committed to innovating at the edges, expanding our platform, and further streamlining collaborative workflows, all while keeping communities at the center of everything we do.”