Send and Receive Closed-Loop Referrals within a Trusted Network
Connect people to the care they need — when and where they need it.
Improve Health Outcomes with
Unite Us’ Closed-Loop Referral System
Whether your client needs food support, housing assistance, or other social care services, trusted resources are only a few clicks away. Through our secure Closed-Loop Referral System, you can securely send and receive electronic social care referrals, conduct SDOH screenings, and view robust data and reporting—all in one place.
Efficient SDOH Screenings
Conduct social needs screenings to inform resource and referral recommendations
Secure Closed-Loop Referrals
Send and receive social care referrals for the people you serve within a trusted network
Real-Time Messaging
Send messages to other providers serving a shared client to get clients connected to care more efficiently
Seamless Integrations
Address social care needs without leaving your EHR or case management system
Robust Insights
Access robust social care data and reporting to drive impact
Key Features of Unite Us’
Closed-Loop Referral System
With our Closed-Loop Referral System, you can streamline social care processes, manage referrals securely, and gain valuable insights, all while improving client connections.
Send and Receive Secure Closed-Loop Referrals
With the Unite Us Closed-Loop Referral System, you can securely send and receive electronic social care referrals within a trusted network of community partners. Gain a comprehensive view of the care journey for clients you serve and enable your care teams to understand a client’s history, track services they’ve received, and monitor the outcomes of ongoing social care referrals
Key Benefits
Send referrals to trusted community partners best suited to serve your client’s needs
Receive and manage referrals sent to your organization
Discover what “resolved” or “unresolved” means with service-specific outcomes to choose from
Screen for Social Needs to Inform Resource and Referral Recommendations
Seamlessly conduct social needs screenings in your system of record or directly within the Unite Us platform. Our screening tools leverage national core measures to identify risk factors and social needs. Based on responses, the platform automatically suggests resources or referrals to quickly address your clients’ urgent needs.
Key Benefits
Uncover social needs early and enable timely interventions.
Use screening data to tailor resources and referrals to meet each client’s unique circumstances.
Meet regulatory requirements and demonstrate impact with standardized, measurable screening data.
Screening, Your Way
Tailored to Fit Your Organization’s Needs
Choose the screening format that works best for your organization, be it within your own system of record, using our standard screening forms, or creating custom forms that fit your population.
Message Other Users to Improve Care Coordination
We recognize that good communication is at the heart of good care. Our secure user-to-user chat feature enables real-time communication with other users about shared referrals and cases, so you can more efficiently connect clients to care. Quickly reference previous conversations for faster follow-up, and help clients get the support they need, when they need it.
Key Benefits
Securely chat with other users at partner organizations based on shared referrals, cases, and clients.
Save time searching for contact information at partner organizations to collaborate more efficiently.
Answer questions from other organizations directly involved in a client’s care, enabling more meaningful interactions.
The user-to-user chat feature has proven incredibly valuable and has enabled me to easily reach out to the referring party for additional information or assistance. The ability to communicate directly on a secure platform enhances the client’s experience. This feature facilitates connections between users on the platform, underscoring our dedication to the client’s well-being and their successful engagement with essential services.
Tatiana Bojorquez, Community Outreach Director at Helping Hands Senior Foundation
Address Social Needs Without Leaving your EHR or Case Management System
Secure information exchange drives the delivery of whole-person care. With Unite Us, you can easily share resources, send referrals, and communicate with other partners—without ever logging into another system. Unite Us integrates with EHR and case management systems, including Epic, Oracle, Meditech, Salesforce, and more. We also offer data integrations with MCOs, HIEs, and United Way.
Key Benefits
Coordinate care directly in your EHR or system of record to easily connect clients to social care resources
Get detailed outcomes information directly within the client record
Track outcomes and impact at scale across your organization
Access Robust Social Care Data to Drive Decision-Making
Leverage Unite Us’ robust data and reporting tools to gain actionable insights and optimize how you connect clients to care. Detailed dashboards help your team understand how resources are being shared and track network performance. Additional dashboards can help you gain a deeper understanding of resources for military populations, the impact of investments in community programs, and more.
Unlock robust data and reporting on:
Resource Recommendations: Understand how resources are being shared, including frequently recommended organizations, programs, and service types.
Network Activity: Gain insight into network performance, including by specified geographies, organizations, and demographics.
Health Equity: View demographic and geographic distribution of clients to understand whether they are receiving equitable access to care.
Core User Performance: Track referral metrics and platform usage to help your team operate efficiently.
Frequently Asked Questions:
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Trust and transparency are the cornerstones of the Unite Us Platform. Unite Us is compliant with HIPAA and leading security frameworks including HITRUST. Read more about our security guidelines and our privacy policy.
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A closed-loop referral in the Unite Us platform provides deeper insight into a client’s care journey—beyond confirming that a referral was created. Detailed referral and resolution statuses help care teams understand what happened after the referral was sent and any next steps.
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At Unite Us, an outcome is more than “got help.” When a referral or case is closed, network partners can select an outcome from a range of service-specific options that describe the results of a client’s care journey. Distinct fields for “resolved” and “unresolved” help highlight where there may be gaps in community resources. You also have the ability to dive a level deeper into what “resolved” or “unresolved” actually means; for example, “received clothing” lets you know specifically if a client received the type of support they were looking for.
