2025 Product Updates: Smarter Technology Solutions for a Stronger Ecosystem of Care
How we’re enhancing our solutions to streamline workflows, simplify payments, and deliver actionable data that improves community health.
At our recent mid-year Customer Town Hall, our Product and Engineering teams shared exciting updates on how we’re making our products even more innovative and efficient to better support the individuals and communities you serve.
We’re not just building features; we’re building solutions to the real-world challenges you face every day. Our goal is to strengthen the entire health care ecosystem by providing technology that works for you and the individuals you serve. Here’s a deeper dive into how we’re making that happen.
Building for Stability, Speed, and Simplicity
Our core promise is to provide a stable, fast, and simple platform. We’ve refined our internal processes to accelerate innovation cycles, enabling us to deliver the features you need faster. This means balancing critical infrastructure upgrades with the forward-looking features that will redefine community care.
💡 What this means for you: Expect a more seamless and reliable experience across the platform, with quicker access to new tools and innovations designed to make your job easier.
Engineering for a Smoother Workflow
We’re making backend investments to enhance platform performance and interoperability. As a result, our team is focused on:
- Enhanced Stability: Expanding automation and system testing to proactively address potential issues before they ever impact your work.
- Seamless Integrations: Deepening our API support and integration frameworks that make connecting Unite Us with your other essential tools easier than ever.
- Future-Ready Tech: Investing in AI-driven development to speed up feature delivery and improve backend processes like task queues and terminology mapping.
💡 What this means for you: You’ll benefit from smoother day-to-day workflows and easier integrations.
Automating for Simpler, Smarter Care Coordination
We’re rolling out several improvements designed to solve everyday challenges and reduce administrative burdens. Get ready for:
- Smarter Forms & Workflows: Automate tasks and intelligently transfer data between forms to save you valuable time.
- Enhanced Screening: Our improved screening tools help you connect individuals to the right care more accurately and efficiently.
- Easier Onboarding: A simpler process for bringing new partners onto the network.
💡 What this means for you: Spend less time on manual data entry and more time on what matters—coordinating care with greater flexibility and precision.
Delivering Better Data for Smarter Decisions
Data is useful when it is clear and actionable. To improve data delivery and dashboard clarity, we’re focused on:
- Unified Dashboards: Standardized, reliable reporting across products with easy-to-use dashboards and action-ready KPIs.
- The Future of Data: Furthering our investment in predictive analytics and natural language queries.
💡 What this means for you: Gain faster access to the right data, powered by more usable insights and embedded analytics to inform your daily work.
Accelerating Reimbursements, Decreasing Administrative Burden
We’re streamlining the entire payment lifecycle for both community-based organizations (CBOs) and payers. Key enhancements include:
- Simplified Invoicing: Smart integrations and bulk invoice support reduce manual work.
- Increased Efficiency: Enhanced eligibility checks and flexible billing models accelerate processing and reduce administrative burden.
- Faster Payouts: New integrations are designed to speed up disbursements to CBOs.
💡 What this means for you: Expect more automation, less administrative headache, and faster reimbursements, helping you do more with less.
The Future of Community Health: Investing in Technology to Build a Better System
These updates represent more than just new lines of code—they’re our commitment to continuous growth, innovation, and improvement. Our goal is to provide the tools you need to build a more effective system of care across the country—one person, one community, and one state at a time.
See what else you missed from Unite Us’ 2025 Mid-Year Customer Town Hall.
