Three Ways Customers are Unlocking Impact with the Premium User Performance Dashboard
By Jens Lillehei, Senior Director, Analytics Solutions & Innovation, Unite Us
How Unite Us customers are maximizing their impact in the community with real-time metrics and strategic insight.
In today’s fast-paced digital landscape, the ability to effectively analyze your organization’s users’ performance is not just a competitive advantage—it is a necessity. However, transforming data into actionable insights can be a challenging task—whether due to a lack of the right tools or difficulty extracting meaningful trends from existing data. Organizations that can quickly and accurately interpret their users’ behavior and adoption for their digital tools are better positioned to optimize their operations, enhance user satisfaction, and achieve their strategic goals.
At Unite Us, we are dedicated to helping our customers bridge this gap. That’s why we introduced the Premium User Performance Dashboard (UPD)—a powerful upgrade to our analytics suite that provides real-time insights into user engagement. This dashboard empowers organizations to make data-driven decisions, optimize workflows, and drive greater impact in their communities.
Here are three ways customers are tapping into the power of the Premium UPD to unlock significant impact.
Driving Efficiency with Real-Time Engagement Metrics
Real-time engagement metrics are the lifeblood of any program and essential for maintaining a dynamic and responsive team. The Premium UPD provides real-time insights into user behavior, enabling organizations to quickly identify and address issues such as a drop in user engagement. By tracking adoption trends, measuring productivity, and identifying areas for improvement across a wide range of key performance indicators (KPIs), organizations can take a proactive approach to enhance user satisfaction and enable efficient resource allocation.
Case in Action: A large healthcare network could use the Premium UPD to identify a drop in user engagement during a specific time of the month. Upon analyzing the data, they might discover that the issue was due to a lack of training for new staff. By promptly implementing additional training sessions, they could see a 20% increase in user engagement and a 15% improvement in service coordination.
“Improved decision-making. Payers and providers can make informed decisions based on real-time data and analytics, leading to improved patient care, reduced costs, and better population health outcomes.”
–Gartner Research, 4 Product Leader Must-Dos for Healthcare Next-Generation VBP Data and Analytics
Aligning Performance with Strategic Objectives Using Customizable Goals
Performance doesn’t always align with strategic success. One of the key advantages of the Premium UPD is its ability to bridge this gap through targeted, customizable goal setting. Features like comparison analysis and segmentation allow organizations to measure progress, adjust strategies, and stay on track to meet long-term goals.
With a clear and actionable view of performance, decision-makers can make informed choices that drive sustainable growth and align with the organization’s overall vision. This alignment enables better resource allocation and strategic adjustments, enabling organizations to track the impact of their social care initiatives.
Case in Action: A community-based organization (CBO) could use the Premium UPD to set and track goals for increasing the number of successful referrals. By monitoring these goals in real-time, they might identify which teams need targeted support. As a result, they could see a 30% increase in successful referrals over a six-month period.
“We leverage insights from Unite Us dashboards to analyze individual care manager referral usage. The dashboard data helps us identify care managers with high referral rejection rates. Armed with this information, we can provide tailored support to ensure they submit accurate referrals to the appropriate Community-Based Organizations (CBOs). This ultimately helps our members receive the necessary support more efficiently.”
–Large National Medicaid Health Insurer
Optimizing Platform Utilization with Advanced Segmentation
Advanced segmentation is a game-changer for optimizing community impact. By breaking down data into meaningful segments, such as client demographics and service types, organizations can better identify trends in population engagement and service connections, enabling more targeted interventions.
The Premium UPD offers advanced segmentation tools that help organizations identify resource gaps, track engagement trends, and enhance efficiency. By understanding where additional support is needed, organizations can drive strategic interventions that improve user adoption and service delivery.
Case in Action: A county agency might use the Premium UPD to segment its user base by geographic location. They could discover that users in a particular region are less engaged with the platform. By deploying additional resources and targeted outreach in that area, they might boost user engagement by 25% and improve service delivery outcomes.
Scalability that You Can Drive
The Premium User Performance Dashboard is more than just a tool; it is a strategic asset that empowers organizations. We designed it to maximize long-term impact and community engagement by simplifying the tracking and reporting of engagement metrics. Organizations can now easily measure key adoption trends, monitor workforce impact, and unlock sustained success. This data is invaluable for demonstrating value to stakeholders, refining strategies, and driving lasting, positive change within their communities.
Enhanced Decision-Making
The dashboard’s comprehensive data visualization tools provide a clear and intuitive way to understand complex data, enabling more informed and data-driven decision-making.
Scalability and Flexibility
The Premium User Performance Dashboard is designed to scale with an organization’s needs. Whether you are a small community organization or a large health system, the dashboard can be customized to meet your specific requirements, preserving its value as your organization grows.
User-Centric Design
The dashboard is user-centric, focusing on the needs and behaviors of the end-users. This focus means that the insights provided are actionable and relevant, helping organizations to create a more user-friendly and engaging platform.
This latest enhancement builds on the Core User Performance Dashboard, a standard analytics tool available to all Unite Us users. Want to learn more?
