SOLUTIONS / PROTECT

Protect Privacy

Client privacy is our priority.

At Unite Us, we know that secure information sharing is vital to connecting health and social services and ensuring individuals receive the end-to-end care they need.

We never share client data 
without consent.

We protect clients' most sensitive information.

Substance use and other sensitive information is never shared beyond the service provider.

We keep client data secure. Period.

The Unite Us Platform is HIPAA compliant and HITRUST certified.

See how our sophisticated
privacy ecosystem ensures
client data is protected while
coordinating care.

• Client data can only be shared with explicit consent

• Consent form and privacy policy available in multiple languages

• Clients can withdraw consent at any time

• Permissioned access for every user based on their role

• Network providers can only see information about clients they serve

• PHI and PII is seen only by users who have permission

• Enhanced protections around inherently sensitive information, such as:

– Substance use disorder (42 CFR Part 2) treatment information

– HIV/AIDS status and treatment information

– Interpersonal violence service information

– Legal service information

• Sensitive information is never re-disclosed to other network providers

• HITRUST; SOC 2 Type II; NIST certified

• HIPAA compliant and aligned with federal privacy regulations, including 42 CFR Part 2 and FERPA

• All data securely stored in US-based data centers

Unite Us Consent

Information can only be shared with explicit client consent Multi-lingual consent form and privacy policy available Consent can be withdrawn anytime

Role-Based Access

Permissioned access for every user based on their role

Network providers can only see information about clients they serve

PHI and PII is seen only by users who have permission

Proactive Enrollment

Sensitive Data Protections

Enhanced protections around inherently sensitive information, such as:

• Substance use disorder (42 CFR Part 2) re-disclosure notice
• HIV/AIDS status and treatment information •Interpersonal violence
•Legal and other sensitive information

Sensitive information is never shared with the network

Assistance Request Fulfillment

HITRUST; SOC 2; NIST certified

HIPAA compliant; 42 CFR Part 2, FERPA aligned

Data secured and encrypted at rest and in transit

Only U.S.-based data centers PHI and PII is seen only by users who have permission

Privacy in Social Care

We believe in creating the best experience for clients seeking services in their community, which requires maintaining the highest standards of privacy. We advocate across leading national organizations for secure and interoperable coordination of services. Read below for more information on Unite Us’ commitments to privacy, security, and interoperability:

Unite Us provides a hotline for members of the public to report potential compliance concerns. If you would like to connect with the Unite Us Compliance department, please dial (646) 343-5003.

Get Started

NEXT TOPIC