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The United States spends more on healthcare than any other country, yet we have poor health outcomes relative to other developed nations.
Concentrating interventions within healthcare alone leaves the US caught downstream paying for the consequences of a fragmented system that invests heavily in medical care but not health-related social needs (mid-stream) or community needs and systemic root causes (upstream).
Many efforts to address the social determinants of health have been criticized for only meeting immediate, individual social needs but not extending to the underlying systems in place that are the root cause of the health and social needs. While increased investment in midstream efforts to connect individuals to care within the community signifies progress in the US approach, there is more work to be done moving truly upstream. Community capacity building to redress systemic causes of social needs is vital to achieving true systems change and, ultimately, health equity. State governments play a key role by setting policy convening healthcare leaders, academics, and other stakeholders to discuss ways to improve community conditions and build community capacity.
December 2019: NCQA’s new Population Health Accreditation Program4 requires screening for social needs
2020: Medicare Advantage plans can provide coverage for a wider variety of non-medical benefits5 for chronically ill members
2020: The Social Determinants Accelerator Act,6 a bipartisan effort in Congress would provide funding and support for state Medicaid agencies working to implement community outreach interventions to address the social determinants of health.
Our system of health and human services is fragmented, and the lack of a common platform for collaboration across service areas hampers our ability to get the most value out of investments in health, human and social services. With infrastructure that connects health and social care, we can focus efforts on addressing the issues at the root of poor health outcomes.
As a result of the Great Recession of 2008, there were massive cuts to local public health departments across the nation that were never fully restored. For more than a decade, rather than investing in public health and social care programs and building sustainable, resilient infrastructure to connect people to the services they need, our country has chipped away at the very foundation of what should be supporting and sustaining communities. Budgets were cut, personnel were let go, and public health departments across the nation have been scraping by to respond to issues far less dire and urgent than the one we currently face.
It has never been more clear that we need to re-invest in resilient public health infrastructure. Before COVID-19, people in need would end up in hospital emergency departments, not because they were physically ill but because they had no place else to go for help. The pandemic makes that challenging if not impossible. So how do we ensure that people receive the social care and services they need, where they live, and when they need it? And how do we leverage the power of community-based organizations to deliver the best services, closer to people’s homes, holistically in conjunction with our healthcare system?
There are steps we can take now to lay the groundwork for what needs to happen next:
We know that investing in an integrated public health system that includes community organizations is the best way to keep people healthy, well, and economically resilient – able to navigate stressful, challenging times. But too often we miss early opportunities to intervene and end up being reactive rather than proactive. Now is the time to plan and implement an immediate response, continue to build and sustain communities as they recover, and strengthen and support them into the future with a well-funded, integrated, and comprehensive public health infrastructure.
It is now widely understood that moving investments upstream can improve outcomes and reduce costs, but more research is needed to understand which investments have the most impact. We are just beginning to scratch the surface of understanding the relationship between community resources and the availability of social services on health outcomes. Creating a statewide platform connecting health and social care unlocks a rich new source of data to understand how we can accelerate system transformation and improve lives.
Utilizing statewide social care data to enable evaluation of the impact of social service interventions on health outcomes
At the community level, evaluating community investment impact on health outcomes to support shifts in investments to address inequities
When partnering with state governments, connecting data sets to evaluate the impact of social service investments on other systems (e.g., educational outcomes, employment, corrections, etc.)
Directing investments to the strategies that have the greatest return on investment
In 2018, the Centers for Medicaid and Medicare Services (CMS) approved North Carolina’s 1115 Waiver to transition from fee-for-service to a managed care program. A critical feature of North Carolina’s approach was the launch of their Healthy Opportunities Pilot Program designed to test evidence-based interventions reducing costs and improving health outcomes by addressing housing instability, transportation insecurity, food insecurity, interpersonal violence and toxic stress for eligible Medicaid beneficiaries.
In Spring 2019, Unite Us partnered with the Foundation for Health Leadership & Innovation (FHLI) and the North Carolina Department of Health and Human Services (NC DHHS) to launch the nation’s first statewide coordinated care network, connecting health and social care providers using the Unite Us platform and supported by our local team members. Key NCCARE360 partners also include United Way of North Carolina, NC 2-1-1, and Expound Decision Systems. As a result of this groundbreaking public-private partnership, over 4500 providers from over 1000 organizations have joined the network to provide care to people in need.
How did North Carolina do it?
Our work at Unite Us started in the veteran services arena and expanded to include all populations, with a particular focus on addressing social determinants of health. But the opportunity for impact does not stop there. Agencies throughout government struggle with similar challenges -- a fragmented array of services and programs and difficulty collaborating to wrap services around individuals in need. Our Unite Us Platform can support a wide range of initiatives to advance governments’ strategic goals.
Research shows that there are numerous opportunities to improve outcomes and achieve cost savings by focusing efforts on populations that receive a high level of services across multiple service sectors.
High utilizers of healthcare services are also high utilizers across:
This means there's an opportunity for cost savings across sectors if social and behavioral determinants can be addressed collectively and points to a need for a multisector approach to addressing high utilizers and social needs.
Founded in 2013 by two US military veterans, Unite Us was originally built to create a coordinated care network to ensure that veterans get access to the services they need. Since that time, we have expanded beyond the veteran community but remain deeply committed to developing coordinated care networks across the country for the veteran community.
Creating centralized infrastructure that coordinates care and supports diversion and reentry initiatives to break the cycle of mass incarceration that costs governments billions of dollars with poor outcomes for communities and justice-involved individuals.
Supporting efforts at detection and early intervention of adverse childhood experiences (ACEs) and providing a platform for referrals and coordination of services and treatment.
Reducing racial disparities in maternal and early childhood health by partnering with states, health systems, and local organizations to coordinate care that addresses the social determinants of health for pregnant women and mothers with young children.
Screening for co-occurring physical, behavioral and social needs and providing an accountable, coordinated ecosystem so the community is prepared to provide support for individuals on the path to recovery.
Supporting innovative models to ensure that older Americans and others who are socially isolated are receiving the services that they need to remain healthy and thrive.
Creating coordinated networks to ensure that school-based employees have the support they need to address problems identified in the school setting and connecting students and families to community resources and tracking outcomes of services rendered.
Learn more about System Transformation at Unite Us
The path to healthier, more equitable, and resilient communities requires an integrated and coordinated approach to meet health and social care needs. In turn, a move to transform our current health and human service system, with an upstream focus on prevention and investment in health and not simply healthcare, requires meaningful collaboration and authentic public/private partnerships.
As states and communities look to redistribute funding in response to outcries of systemic, institutionalized racism and inequities in public safety, economic opportunity, and health, how leaders make decisions about those investments has never been more critical. Insight into where social care services are not only needed, but where outcomes are delivered, is vital information for both public and private leaders to make data-driven decisions that direct resources and funding.
Editor’s Note: In Spring 2019, Unite Us partnered with the Foundation for Health Leadership & Innovation (FHLI) and the North Carolina Department of Health and Human Services (NC DHHS) to launch the nation’s first statewide coordinated care network, connecting health and social care providers using the Unite Us platform and supported by our local team members. Key NCCARE360 partners also include United Way of North Carolina, NC 2-1-1, and Expound Decision Systems. As a result of this groundbreaking public/private partnership, to date, over 1000 organizations and 3750 platform users have been onboarded. And in terms of outcomes, over 4030 electronic referrals have resulted in over 2270 people receiving some type of social service. And we’re just getting started. Transforming care across an entire state takes leadership, vision, determination and the belief that it’s the right thing to do.
Our hearts go out to all those who’ve been affected by COVID-19. We are proud to support our partners working in health and social care, and commend our networks for providing visibility into services and outcomes delivered across sectors. Unite Us is here for anyone who’d like our help.
Unite Us exists today thanks to veterans. We founded this company because we saw a profound gap in services for military personnel and their families making the transition back to civilian life, trying to navigate a complex service delivery system. No one seemed to have a comprehensive, organized way to help them. Dan and I are both veterans, so our personal experiences helped us understand their frustration trying to access critical services such as employment, housing, and behavioral health. Before launching Unite Us, we spent hours every day making phone calls, searching Google, and using pen and paper to help our brothers and sisters get the support they needed. We identified the need for a solution that could send and track referrals in a comprehensive ecosystem of service providers, connecting all organization types, eliminating the existing silos between health and social service providers. From that moment of clarity—Unite Us was born.
1 Moody’s Analytics, Understanding Health Conditions Across the U.S. BlueCross BlueShield Association. December 2017.
2 Shrank WH, Rogstad TL, Parekh N. Waste in the US Health Care System: Estimated Costs and Potential for Savings. JAMA, October 2019.
3 Centers for Medicare & Medicaid Services, National Health Expenditure Fact Sheet, 2018.